Field service scalability.
A unified operating system for an 11-location plumbing network.
The constraint
Thirty-five percent of inbound calls and texts went unanswered during peak hours. Manual job assignment created territory overlap across the growing joint venture network.
What changed
- Built a unified CRM across all 11 partners.
- Configured geo-fenced dispatch to assign the closest technician.
- Deployed AI reception and automated SMS triage 24/7.
Result
Missed inbound fell to zero, dispatch response dropped below one minute, and recovered inquiries created annualized revenue.
0%missed inbound
$340krevenue recovered
< 1 mindispatch response