Clinic intake and scheduling.
Turning missed appointments into recovered provider capacity across six clinics.
The constraint
A 24% no-show rate and manual reminder calls were costing an estimated $160,000 in provider billable hours across six regional clinics.
What changed
- Implemented AI conversational booking for overflow and after-hours calls.
- Deployed two-way SMS reminders with cancellation and waitlist backfill.
- Standardized mobile intake before arrival.
Result
Patients could book, cancel, and refill appointments without adding administrative work to the front desk.
8%no-show rate
$185kcapacity recovered
86%room utilization